We will be reviewing the tools needed for outbound calling and the scenarios we can call out for.
The course contains information on the importance of customer service and good practices to follow.
Introduction to our software used for submitting prior authorizations, also, used to close cases with prior authorization determinations.
In this course, you will learn what Action Required is, when a case needs to be sent over to Action Required, and under what reason.
Reviewing the tools our voice department uses.
You will learn about the prior authorization department structure and see the growth path for voice. Information about daily goal based on role.
PA tool review for back office submissions.
