You will learn what the PA approvals closed cases file is and when a case applies to be escalated to that file.
In this course you will learn what action required is and when a case needs to be transferred to action required. Also, you will learn the reasons for this action.
Introduction to Authlink and its tabs and info that will be needed for submissions.
Important voice reminders for submissions and decisions.
In this course, you will learn what GC cases are, what insurance companies require this process, and how to document these cases. Also how to ask for consent.
Introduction to tools for inbound calls and the scenarios we might encounter. Also, how to transfer and the departments we can transfer to.
We will be reviewing the tools needed for outbound calling and the scenarios we can call out for.
The course contains information on the importance of customer service and good practices to follow.
